ServiceNow
Workplace Service Delivery (WSD)
Workplace services that just work
Requests, space, assets, and visitors—Virtual Agent handles the basics.
We streamline facilities and employee services—simple catalogs, clean approvals, mobile-first updates, and visitor/badge flows. Virtual Agent answers common questions; AI Search finds policies; Predictive Intelligence routes to the right team.
Scope
Service Catalog
Central place for employees to find and request workplace services.
Approvals
Routed approvals for facilities, moves, purchases, and exceptions.
Space & Room Requests
Request and manage rooms, desks, seating changes, and move requests.
Asset Requests
Request, track, and retire workplace assets (furniture, equipment, shared devices).
Visitor & Badge
Pre-register visitors, issue badges, and log building access.
Dashboards
Real-time views of requests, SLAs, occupancy, and asset usage for facilities leaders.
KPIs
- Fulfillment time
- Self-service rate
- Reopen rate
- Employee effort score
AI add-ins
- Virtual Agent
- AI Search
- Predictive Intelligence
WSD Quick Wins (4–6 weeks)
FAQ
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Union/shift nuances?
We support entitlement-based flows and schedules.
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Visitor security?
Integrate with access control; audit logs retained.
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Mobile?
Yes—approvals and updates on the go.