ServiceNow
IT Operations Management (ITOM)
ITOM that finds issues before users do
Discovery, Service Mapping, and AIOps that reduces noise and hints at root cause.
We implement Events, Discovery, and Service Mapping tuned to your environment, then apply AIOps for anomaly detection and probable root cause. Decisions land faster because dependency views and health signals are finally trustworthy.
Scope
Event Management
Normalize and de-duplicate alerts so teams focus on real issues.
Discovery Schedules
Control scan timing/targets to keep CMDB fresh without noise.
Credentials & Patterns
Govern credentials and patterns for reliable discovery.
Service Mapping
Map services end-to-end to see impact and dependencies.
Health Dashboards
Show service/CI health, outages, and trends at a glance.
KPIs
- Coverage %
- False positives
- MTTR
- Change collision rate
AI add-ins
- AIOps (anomalies, correlations)
- Now Assist for incident summaries
ITOM Tune-Up (4–6 weeks)
Baselines, fixes, and a 90-day run plan.
FAQ
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Air-gapped segments?
Yes, with collectors and secure proxies.
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Mapping depth?
Start critical services, expand quarterly.
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“Noisy” tools?
We rationalize sources and weights.