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IntegrityBit: Journey Designer for HRSD

Journey Designer for HRSD  |  HR Service Delivery
By: Robbie Deonarain
What is Journey Designer?

Journey Designer combines the power of Lifecycle events and the flexibility of the Journey accelerator, providing a unified experience for employees and managers to navigate and maintain a journey. This tool empowers employees and managers to create, initiate, and manage meaningful and consistent user journeys, enhancing engagement and productivity.

How does this benefit employees and managers who work within ServiceNow?

Journey Designer in HRSD significantly enhances engagement and productivity allowing managers and employees to design, launch, and oversee meaningful consistent user journeys. These journeys cover important employee transitions, including onboarding, offboarding, leave of absence, career growth, and more. By offering a comprehensive view of all touchpoints and interactions, Journey Designer promotes proactive communication, and provides data-driven insights through machine learning. Managers can personalize tracks for their employees and track progress to offer better support.

Additionally, Journey Designer centralizes access to journey related resources employees and managers need in one place. This tool also facilitates measuring feedback to gain insights and continuously improve the employee journey experience. Finally, Journey Designer integrates with Microsoft Teams, allowing employees and managers to receive notifications in their teams in their Microsoft Teams inbox.

What are some features of Journey Designer?
  • Lifecycle Events & Journey Accelerator: Utilize Lifecycle events and/or Journey accelerator for seamless configuration and management when using Journey Designer.
  • Journey Dashboards: Track progress using detailed dashboards, offering comprehensive visibility in user journeys.
  • Surveys: Utilize surveys to gauge satisfaction with employees and managers.
  • Notifications: Send notifications using the Virtual Assistant (VA).
  • Journey Reports: Monitor the status of active journeys and view how they are being used by owners.
  • Now Mobile: Now Mobile now has access to Journeys, allowing you to view your Journey timeline and Journeys that need attention.

 

Sources from ServiceNow

 

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