Public-sector outcomes on ServiceNow & Snowflake
Our skilled teams implement ServiceNow including CSM, SecOps, App Engine, WSD, ITOM, Service Portal—and stand-up Snowflake for Modernization, Optimization, Migration, Governance, and AI/ML Strategy, delivering automated enterprise workflows and trustworthy data—fast.
See OmniVault
ServiceNow Elite • Snowflake Select • Cleared Staff • DC-area HQ • SBA Small Business
ServiceNow
Platform with responsible AI to digitize workflows and accelerate outcomes
OmniVault
Snowflake-native bidirectional sync powering governed analytics and AI
Snowflake
AI Data Cloud with governance for real-time decisions
Analytics & AI
Responsible analytics and AI for faster decisions, measurable outcomes
How We Help
ServiceNow
Modernization
We deliver ServiceNow outcomes across CSM/PSDS, SecOps, App Engine/Custom Apps, WSD, ITOM, and Service Portal. We harden the foundation—CMDB/CSDM, upgrades, governance—then scale with reusable components and governed AI: Now Assist, AI Search, Predictive Intelligence, Virtual Agent, AIOps, and ServiceNow AI Control Tower for policy, guardrails, and monitoring—to cut manual work and accelerate value.
Snowflake
Data Cloud
Governed pipelines, curated models (dbt/SQL), secure sharing, executive dashboards. We operationalize Snowflake Cortex AI/Snowpark for LLM-powered analytics, embeddings, and governed ML.
OmniVault
(SN→SF)
Snowflake-native app for bidirectional sync between ServiceNow and Snowflake—turn ServiceNow tables into analytics-ready models and write curated insights back (scores, segments, enrichments) to ServiceNow. Optimized for RAG and ML—embed incidents/KB, power semantic search, and speed model training.
Results, Not Buzzwords
−35%
MTTR in 90 days
Our overnight pages dropped off. Issues that used to take a full day are wrapped before lunch
— Health IT operations lead
+25-40%
faster IRM/SecOps
reporting
For the audit brief, I was able to pull the report in minutes. No more ad-hoc spreadsheets or late nights.
— Risk & compliance lead
<30
days to first
Snowflake dashboard
By week four we were steering off one dashboard—and we retired five team spreadsheets.
— Civilian Agency Lead
90%+
CMDB class coverage
(8–12 weeks)
Change reviews got manageable. Dependencies are mapped, and surprise outages minimal.
— Federal Platform owner
Up to 60%
fewer manual triage
steps (GenAI)
AI summaries cut handoffs in half and got new analysts productive in a week.
— Service desk manager
ServiceNow—clean data, real
adoption, measurable impact
Capabilities
- CSM/PSDS
- SecOps (VR/SIR)
- ITOM
- App Engine / Custom Apps
- WSD (Workplace)
- Service Portal
- ITSM
- CMDB/CSDM
- ATF/Upgrade Factory
- Now Assist (GenAI)
- AI Search
- Virtual Agent
- Predictive Intelligence
- AIOps
6–8 Weeks
CSM Quick Start
Channel intake, case taxonomy, knowledge, AI Search & Virtual Agent deflection, SLAs
SecOps Accelerator
VR/SIR use cases, integrations, automated evidence, GenAI incident/case summaries, risk/audit reporting
4–6 Weeks
App Engine Sprint
governed low-code app from backlog to production, CoE controls, Now Assist for Creator (prompted table/flow scaffolds)
4–6 Weeks
WSD Launch Pack
space/asset requests, visitor workflows, mobile, Virtual Agent for employee requests
6–8 Weeks
ITOM Tune-Up
event correlation, AIOps anomaly detection & probable root-cause signals, discovery/service mapping
3–5 Weeks
Service Portal Refresh
modern UX, performance, role-based navigation, AI Search-powered results & content recommendations
2 Weeks
CMDB/CSDM Health Check
Upgrade & Test Factory (ongoing)
Snowflake—trusted data, faster decisions
We design simple, governed pipelines (Snowpipe, Streams/Tasks, external tables) that land clean data and publish curated models (dbt/SQL). You get dashboards in weeks, with cost controls (auto-suspend/auto-resume) and row-level security/dynamic masking from day one. We layer in Snowflake Cortex AI and Snowpark to deliver LLM-powered semantic search, embeddings for RAG, document Q&A (e.g., policy/KB), and ML scoring at query-time—governed in your account.
Capabilities
- Ingest (Snowpipe)
- Streams/Tasks
- External Tables
- dbt/SQL models
- Role-based Access
- Dynamic Masking
- Cost Governance
- BI (Power BI/Tableau/Looker)
- Cortex AI
- Snowpark ML
- Vector Search/Embeddings
30 Days
Snowflake Launch in 30 Days
4–6 Weeks
Executive Dashboards in 4–6 Weeks
RLS/Masking
Data Governance Starter
OmniVault
Benefits
- One-click table syncs (read/write) with schema mapping and retries
- Prebuilt models (incidents, changes, assets, risks, vulns)
- Governed by design (roles, lineage, auditability)
- RAG/LLM-ready with vectorized incidents & KB; write back priorities/risk scores to drive SLAs and workflows
Recent
Wins
Financial regulator
IRM/SecOps dashboards
Audit prep
-40%
SLED
Snowflake quick start
Exec dashboard in
28 days
ITSM + GenAI pilot
Now Assist summaries
Resolver handoff time
-50%
Civilian agency
CMDB/CSDM + Discovery
Coverage
90%
CSM rollout
Public Service
AI Search & Virtual Agent
Deflection up, time-to-resol ution down
How Engagement
Works
- 2 weeks
Baseline & Plan
Domain readiness checks for CSM, SecOps, App Engine, WSD, ITOM, Service Portal + ROI roadmap including an AI opportunity scan (Now Assist, AI Search, Virtual Agent, AIOps) with risk/guardrail plan
- 4-8 weeks
Prove Value
One priority domain to production with a measurable AI uplift KPI (e.g., CSM deflection rate, SecOps MTTR with GenAI summaries, AIOps noise reduction)
-
Scale with Confidence
Governance, automation, enablement with reusable prompts, NLU intent catalogs, evaluation harnesses (accuracy, hallucination hecks), and alerting for AI failure modes
Senior Teams,
Hands-on Delivery
Insights That Move Projects Forward
CSM with GenAI: deflection without chaos
How to tune search, intents, and guardrails.
SecOps incident summaries auditors accept
GenAI patterns that survive review.
AIOps: reduce noise, not trust
What to correlate and what to ignore.
Ready to See Impact in
Weeks, not Quarters?
Talk to sales today: sales@integritypro.com