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Continual Improvement Management | IT Service Management By: Jenise B. What is Continual Improvement Management? Continual Improvement is ‘the process of a business culture of on-going improvement’. Continual Improvement Management…

Virtual Agent Topics | Virtual Agent By: Ethan B.  Overview In ServiceNow Virtual Agent, topics are what define the dialogue flow in the conversation between the Virtual Agent bot and…

NLU Models | Natural Language Understanding By: Ethan B.  Overview and Activation Natural Language Understanding (NLU) is a feature in ServiceNow in which a system such as a Virtual Agent…

UI Builder | Customer Service Management By: Noah P.  What is UI Builder? UI Builder on the Now platform allows users to easily customize and build workspaces and portal pages…

Performance Analytics for HRSD | Human Resources Service Delivery (HRSD) By: Robbie D.  What are Performance Analytics in HRSD? Performance analytics in HRSD (Human Resources Service Delivery) leverages data to…

Predictive Intelligence | Human Resources Service Delivery (HRSD) By: Simon D.  What is Predictive Intelligence in HRSD? Predictive Intelligence combines machine learning (ML) with analytics tools to deliver solutions. This can…

Agent Workspace for HR Case Management | Human Resources Service Delivery (HRSD) By: Michael B. What is Agent Workspace for HR Case Management?  The Agent Workspace for HR Case Management…

Issue Auto Resolution | Human Resources Service Delivery (HRSD) By: Simon D. What is Issue Auto Resolution in HRSD? Issue Auto Resolution is an application that leverages machine learning (ML)…

Employee Document Management |  Human Resources Service Delivery (HRSD) By: Simon D.  What is Employee Document Management in HRSD? Employee Document Management utilizes the centralized capabilities on the ServiceNow platform…

Mobile Applications |  How to Create Solutions that are intuitive for Users By: Grace Hennessey ServiceNow Mobile Applications allow users to access information from anywhere with just their cellular device.…

Revolutionize Your Data with IntegrityPro Consulting | Snowflake By: IPC Data Practice Team Embrace the Future with Snowflake   Welcome to the future of data modernization and innovation! At IntegrityPro Consulting…

Xanadu Release Highlights |  Digital Employee Experience By: Phil Woldeghiorghis What is Digital Employee Experience Digital Employee Experience (DEX) refers to the entirety of all digital interactions, tools, platforms, and…

Xanadu Release Highlights |  New ServiceNow Studio By: James Bowden Updates from Knowledge 2024’s CreatorCon During the CreatorCon Keynote at Knowledge this year, we got a sneak peek into some…

Employee Center  |  HR Service Delivery By: Nhi Truong What is Employee Center? Employee Center is a centralized hub for employees that provides a seamless and intuitive experience for accessing…

Customer Service Management  |  Communities By: Cara Grady   ServiceNow Communities enable you to connect, engage, and collaborate with employees, customers, partners, and prospects. Users and customers get quick responses…

Customer Service Management  |  Playbooks for Customer Service & Guided Decisions By: Simon D’Orsi   What are Playbooks for Customer Service Management? Playbooks provide guidance for fulfilling a request, completing…

Customer Service Management  |  Order Management By: Michael Bartolotto What is Order Management? Order Management streamlines and enhances the entire order fulfillment process. It allows organizations to efficiently manage customer…

Customer Service Management  |  Self Service By: Nhi Truong What is Self-Service? Self-service is described as the ability for users or customers to resolve issues independently. ServiceNow’s Self Service for…

Customer Service Management  |  Workforce Optimization By: Dylan Ngo What is Workforce Optimization? Workforce Optimization (WFO) for Customer Service is an application designed to enhance the efficiency and effectiveness of…

Customer Service Management  |  Case Management By: Cara Grady What is a Case? A “Case” is a central concept used to capture and manage the details of customer service interactions.…

Workplace Service Delivery  |  Workplace Case Management By: Tiffani Ortiz   What is Workplace Case Management? The ServiceNow Workplace Case Management application streamlines the processes of tracking and resolving workplace…

Workplace Service Delivery  |  Mobile Wayfinding By: Jakob Wiant   What is Mobile Wayfinding? Utilize the ServiceNow mobile app to locate indoor resources and get step-by-step directions to offices and…

Workplace Service Delivery  |  Safe Workplace Suite By: Philmon Woldeghiorghis What is Safe Workplace Suite? ServiceNow’s Safe Workplace Suite provides organizations with the essential needs and services for reopening their…

Workplace Service Delivery  |  Workplace Indoor Mapping By: Philmon Woldeghiorghis What is Workplace Indoor Mapping? ServiceNow’s Indoor Mapping Studio provides an interface for employees to visualize and design maps to…

Workplace Service Delivery  |  Workplace Space Management By: Jakob Wiant What is Workplace Space Management? Workplace Space Management allows organizations to digitize workspaces and office buildings for comprehensive management of…

Workplace Service Delivery  |  Workplace Visitor Management By: Athena Reed What is Workplace Visitor Management? Workplace Visitor Management is a solution within the Workplace Service Delivery Suite that allows organizations…

Workplace Service Delivery  |  Workplace Reservation Management By: Philmon Woldeghiorghis What is Workplace Reservation Management? ServiceNow’s Workplace Reservation Management application provides a convenient, intuitive way for employees to reserve workplace…

Getting Started in ServiceNow: The Road to a Successful CSA Exam  By: Isabel Ronza  I started my ServiceNow journey this past February with no prior knowledge of the platform. If you are beginning or even…