IntegrityBit: Employee Center
Employee Center | HR Service Delivery By: Nhi Truong What is Employee Center? Employee Center is a centralized hub for employees that provides a seamless and intuitive experience for accessing…
IntegrityBit: Communities
Customer Service Management | Communities By: Cara Grady ServiceNow Communities enable you to connect, engage, and collaborate with employees, customers, partners, and prospects. Users and customers get quick responses…
IntegrityBit: Playbooks for Customer Service & Guided Decisions
Customer Service Management | Playbooks for Customer Service & Guided Decisions By: Simon D’Orsi What are Playbooks for Customer Service Management? Playbooks provide guidance for fulfilling a request, completing…
IntegrityBit: Order Management
Customer Service Management | Order Management By: Michael Bartolotto What is Order Management? Order Management streamlines and enhances the entire order fulfillment process. It allows organizations to efficiently manage customer…
IntegrityBit: Self Service
Customer Service Management | Self Service By: Nhi Truong What is Self-Service? Self-service is described as the ability for users or customers to resolve issues independently. ServiceNow’s Self Service for…
IntegrityBit: Workforce Optimization
Customer Service Management | Workforce Optimization By: Dylan Ngo What is Workforce Optimization? Workforce Optimization (WFO) for Customer Service is an application designed to enhance the efficiency and effectiveness of…
IntegrityBit: Case Management
Customer Service Management | Case Management By: Cara Grady What is a Case? A “Case” is a central concept used to capture and manage the details of customer service interactions.…
IntegrityBit: Workplace Case Management
Workplace Service Delivery | Workplace Case Management By: Tiffani Ortiz What is Workplace Case Management? The ServiceNow Workplace Case Management application streamlines the processes of tracking and resolving workplace…
IntegrityBit: Mobile Wayfinding
Workplace Service Delivery | Mobile Wayfinding By: Jakob Wiant What is Mobile Wayfinding? Utilize the ServiceNow mobile app to locate indoor resources and get step-by-step directions to offices and…
IntegrityBit: Safe Workplace Suite
Workplace Service Delivery | Safe Workplace Suite By: Philmon Woldeghiorghis What is Safe Workplace Suite? ServiceNow’s Safe Workplace Suite provides organizations with the essential needs and services for reopening their…
IntegrityBit: Workplace Indoor Mapping
Workplace Service Delivery | Workplace Indoor Mapping By: Philmon Woldeghiorghis What is Workplace Indoor Mapping? ServiceNow’s Indoor Mapping Studio provides an interface for employees to visualize and design maps to…
IntegrityBit: Workplace Space Management
Workplace Service Delivery | Workplace Space Management By: Jakob Wiant What is Workplace Space Management? Workplace Space Management allows organizations to digitize workspaces and office buildings for comprehensive management of…
IntegrityBit: Workplace Visitor Management
Workplace Service Delivery | Workplace Visitor Management By: Athena Reed What is Workplace Visitor Management? Workplace Visitor Management is a solution within the Workplace Service Delivery Suite that allows organizations…
IntegrityBit: Workplace Reservation Management
Workplace Service Delivery | Workplace Reservation Management By: Philmon Woldeghiorghis What is Workplace Reservation Management? ServiceNow’s Workplace Reservation Management application provides a convenient, intuitive way for employees to reserve workplace…
Getting Started in ServiceNow: The Road to a Successful CSA Exam
Getting Started in ServiceNow: The Road to a Successful CSA Exam By: Isabel Ronza I started my ServiceNow journey this past February with no prior knowledge of the platform. If you are beginning or even…
Meet our CMA: Mateen Riaz
Meet our CMA: Mateen Riaz Q: Tell us a little bit about yourself/ What is your role? A: “I am the ServiceNow Certified Master Architect on the team. I have…
IPC Employee Spotlight: Isabel Ronza
Employee Spotlight: Isabel Ronza Isabel Ronza joined IPC this past February as a Business Analyst Intern. She is currently in her last semester at the University of Virginia and will…
Employee Center | HR Service Delivery By: Nhi Truong What is Employee Center? Employee Center is a centralized hub for employees that provides a seamless and intuitive experience for accessing…
Read More Customer Service Management | Communities By: Cara Grady ServiceNow Communities enable you to connect, engage, and collaborate with employees, customers, partners, and prospects. Users and customers get quick responses…
Read More IntegrityBit: Playbooks for Customer Service & Guided Decisions
Customer Service Management | Playbooks for Customer Service & Guided Decisions By: Simon D’Orsi What are Playbooks for Customer Service Management? Playbooks provide guidance for fulfilling a request, completing…
Read More IntegrityBit: Order Management
Customer Service Management | Order Management By: Michael Bartolotto What is Order Management? Order Management streamlines and enhances the entire order fulfillment process. It allows organizations to efficiently manage customer…
Read More Customer Service Management | Self Service By: Nhi Truong What is Self-Service? Self-service is described as the ability for users or customers to resolve issues independently. ServiceNow’s Self Service for…
Read More IntegrityBit: Workforce Optimization
Customer Service Management | Workforce Optimization By: Dylan Ngo What is Workforce Optimization? Workforce Optimization (WFO) for Customer Service is an application designed to enhance the efficiency and effectiveness of…
Read More Customer Service Management | Case Management By: Cara Grady What is a Case? A “Case” is a central concept used to capture and manage the details of customer service interactions.…
Read More IntegrityBit: Workplace Case Management
Workplace Service Delivery | Workplace Case Management By: Tiffani Ortiz What is Workplace Case Management? The ServiceNow Workplace Case Management application streamlines the processes of tracking and resolving workplace…
Read More IntegrityBit: Mobile Wayfinding
Workplace Service Delivery | Mobile Wayfinding By: Jakob Wiant What is Mobile Wayfinding? Utilize the ServiceNow mobile app to locate indoor resources and get step-by-step directions to offices and…
Read More IntegrityBit: Safe Workplace Suite
Workplace Service Delivery | Safe Workplace Suite By: Philmon Woldeghiorghis What is Safe Workplace Suite? ServiceNow’s Safe Workplace Suite provides organizations with the essential needs and services for reopening their…
Read More IntegrityBit: Workplace Indoor Mapping
Workplace Service Delivery | Workplace Indoor Mapping By: Philmon Woldeghiorghis What is Workplace Indoor Mapping? ServiceNow’s Indoor Mapping Studio provides an interface for employees to visualize and design maps to…
Read More IntegrityBit: Workplace Space Management
Workplace Service Delivery | Workplace Space Management By: Jakob Wiant What is Workplace Space Management? Workplace Space Management allows organizations to digitize workspaces and office buildings for comprehensive management of…
Read More IntegrityBit: Workplace Visitor Management
Workplace Service Delivery | Workplace Visitor Management By: Athena Reed What is Workplace Visitor Management? Workplace Visitor Management is a solution within the Workplace Service Delivery Suite that allows organizations…
Read More IntegrityBit: Workplace Reservation Management
Workplace Service Delivery | Workplace Reservation Management By: Philmon Woldeghiorghis What is Workplace Reservation Management? ServiceNow’s Workplace Reservation Management application provides a convenient, intuitive way for employees to reserve workplace…
Read More Getting Started in ServiceNow: The Road to a Successful CSA Exam
Getting Started in ServiceNow: The Road to a Successful CSA Exam By: Isabel Ronza I started my ServiceNow journey this past February with no prior knowledge of the platform. If you are beginning or even…
Read More Meet our CMA: Mateen Riaz Q: Tell us a little bit about yourself/ What is your role? A: “I am the ServiceNow Certified Master Architect on the team. I have…
Read More IPC Employee Spotlight: Isabel Ronza
Employee Spotlight: Isabel Ronza Isabel Ronza joined IPC this past February as a Business Analyst Intern. She is currently in her last semester at the University of Virginia and will…
Read More