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IntegrityBit: Communities

Customer Service Management  |  Communities By: Cara Grady   ServiceNow Communities enable you to connect, engage, and collaborate with employees, customers, partners, and prospects. Users and customers get quick responses…

IntegrityBit: Order Management

Customer Service Management  |  Order Management By: Michael Bartolotto What is Order Management? Order Management streamlines and enhances the entire order fulfillment process. It allows organizations to efficiently manage customer…

IntegrityBit: Self Service

Customer Service Management  |  Self Service By: Nhi Truong What is Self-Service? Self-service is described as the ability for users or customers to resolve issues independently. ServiceNow’s Self Service for…

IntegrityBit: Workforce Optimization

Customer Service Management  |  Workforce Optimization By: Dylan Ngo What is Workforce Optimization? Workforce Optimization (WFO) for Customer Service is an application designed to enhance the efficiency and effectiveness of…

IntegrityBit: Case Management

Customer Service Management  |  Case Management By: Cara Grady What is a Case? A “Case” is a central concept used to capture and manage the details of customer service interactions.…

IntegrityBit: Workplace Case Management

Workplace Service Delivery  |  Workplace Case Management By: Tiffani Ortiz   What is Workplace Case Management? The ServiceNow Workplace Case Management application streamlines the processes of tracking and resolving workplace…

IntegrityBit: Mobile Wayfinding

Workplace Service Delivery  |  Mobile Wayfinding By: Jakob Wiant   What is Mobile Wayfinding? Utilize the ServiceNow mobile app to locate indoor resources and get step-by-step directions to offices and…

IntegrityBit: Safe Workplace Suite

Workplace Service Delivery  |  Safe Workplace Suite By: Philmon Woldeghiorghis What is Safe Workplace Suite? ServiceNow’s Safe Workplace Suite provides organizations with the essential needs and services for reopening their…

IntegrityBit: Workplace Indoor Mapping

Workplace Service Delivery  |  Workplace Indoor Mapping By: Philmon Woldeghiorghis What is Workplace Indoor Mapping? ServiceNow’s Indoor Mapping Studio provides an interface for employees to visualize and design maps to…

IntegrityBit: Workplace Space Management

Workplace Service Delivery  |  Workplace Space Management By: Jakob Wiant What is Workplace Space Management? Workplace Space Management allows organizations to digitize workspaces and office buildings for comprehensive management of…

IntegrityBit: Workplace Visitor Management

Workplace Service Delivery  |  Workplace Visitor Management By: Athena Reed What is Workplace Visitor Management? Workplace Visitor Management is a solution within the Workplace Service Delivery Suite that allows organizations…

IntegrityBit: Workplace Reservation Management

Workplace Service Delivery  |  Workplace Reservation Management By: Philmon Woldeghiorghis What is Workplace Reservation Management? ServiceNow’s Workplace Reservation Management application provides a convenient, intuitive way for employees to reserve workplace…

Meet our CMA: Mateen Riaz

Meet our CMA: Mateen Riaz Q: Tell us a little bit about yourself/ What is your role?   A: “I am the ServiceNow Certified Master Architect on the team. I have…

IPC Employee Spotlight: Isabel Ronza

Employee Spotlight: Isabel Ronza Isabel Ronza joined IPC this past February as a Business Analyst Intern. She is currently in her last semester at the University of Virginia and will…
IntegrityBits

IntegrityBit: Communities

Customer Service Management  |  Communities By: Cara Grady   ServiceNow Communities enable you to connect, engage, and collaborate with employees, customers, partners, and prospects. Users and customers get quick responses…
Read More
IntegrityBits

IntegrityBit: Order Management

Customer Service Management  |  Order Management By: Michael Bartolotto What is Order Management? Order Management streamlines and enhances the entire order fulfillment process. It allows organizations to efficiently manage customer…
Read More
IntegrityBits

IntegrityBit: Self Service

Customer Service Management  |  Self Service By: Nhi Truong What is Self-Service? Self-service is described as the ability for users or customers to resolve issues independently. ServiceNow’s Self Service for…
Read More
IntegrityBits

IntegrityBit: Workforce Optimization

Customer Service Management  |  Workforce Optimization By: Dylan Ngo What is Workforce Optimization? Workforce Optimization (WFO) for Customer Service is an application designed to enhance the efficiency and effectiveness of…
Read More
IntegrityBits

IntegrityBit: Case Management

Customer Service Management  |  Case Management By: Cara Grady What is a Case? A “Case” is a central concept used to capture and manage the details of customer service interactions.…
Read More
IntegrityBits

IntegrityBit: Workplace Case Management

Workplace Service Delivery  |  Workplace Case Management By: Tiffani Ortiz   What is Workplace Case Management? The ServiceNow Workplace Case Management application streamlines the processes of tracking and resolving workplace…
Read More
IntegrityBits

IntegrityBit: Mobile Wayfinding

Workplace Service Delivery  |  Mobile Wayfinding By: Jakob Wiant   What is Mobile Wayfinding? Utilize the ServiceNow mobile app to locate indoor resources and get step-by-step directions to offices and…
Read More
IntegrityBits

IntegrityBit: Safe Workplace Suite

Workplace Service Delivery  |  Safe Workplace Suite By: Philmon Woldeghiorghis What is Safe Workplace Suite? ServiceNow’s Safe Workplace Suite provides organizations with the essential needs and services for reopening their…
Read More
IntegrityBits

IntegrityBit: Workplace Indoor Mapping

Workplace Service Delivery  |  Workplace Indoor Mapping By: Philmon Woldeghiorghis What is Workplace Indoor Mapping? ServiceNow’s Indoor Mapping Studio provides an interface for employees to visualize and design maps to…
Read More
IntegrityBits

IntegrityBit: Workplace Space Management

Workplace Service Delivery  |  Workplace Space Management By: Jakob Wiant What is Workplace Space Management? Workplace Space Management allows organizations to digitize workspaces and office buildings for comprehensive management of…
Read More
IntegrityBits

IntegrityBit: Workplace Reservation Management

Workplace Service Delivery  |  Workplace Reservation Management By: Philmon Woldeghiorghis What is Workplace Reservation Management? ServiceNow’s Workplace Reservation Management application provides a convenient, intuitive way for employees to reserve workplace…
Read More
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