Workplace Service Delivery  |  Mobile Wayfinding
By: Jakob Wiant

 

What is Mobile Wayfinding? Utilize the ServiceNow mobile app to locate indoor resources and get step-by-step directions to offices and other locations. Mobile Wayfinding allows employees to easily locate meeting rooms, colleagues, or other amenities within corporate campuses or large facilities, reducing the need for printed maps or staff assistance as well as time wasted trying to locate a reserved space.

 

Why do we use Mobile Wayfinding? Mobile Wayfinding’s driving goal is to supply users with the ability to find and reserve office space on the go. Users can perform space-related actions on rooms and desks all from their smart device. Navigating to a new desk with step-by-step directions and real-time updates on available spaces are just some of the features Mobile Wayfinding brings to your business.

Where does Mobile Wayfinding make sense?

Mobile Wayfinding is part of ServiceNow’s Workplace Service Delivery Suite (WSD), which is designed to house and facilitate various kinds of office-based service requirements. Mobile Wayfinding more specifically handles the navigation aspect of space-based services, but the WSD suite also includes products to handle services like ordering supplies, reporting maintenance issues, or requesting cleaning.

 

How do I get Indoor/Mobile Wayfinding?
Install Mobile Wayfinding directly into your pre-existing ServiceNow Instance by downloading the application from the ServiceNow Store and then downloading the ServiceNow mobile app to your smart device. It’s available as part of the Workplace Service Delivery Suite. The ServiceNow instance chosen to contain the Workplace Space Management plugin must be in San Diego or later versions for compatibility. For more information visit the ServiceNow Store website.