CONTACT US
IntegrityBits

Share:

Pinterest
Title

IntegrityBit: Performance Analytics for HRSD – Human Resources Service Delivery (HRSD)

Performance Analytics for HRSD | Human Resources Service Delivery (HRSD)
By: Robbie D. 
What are Performance Analytics in HRSD?

Performance analytics in HRSD (Human Resources Service Delivery) leverages data to assess, monitor, and improve employee performance in the organization. This tool utilizes the interactive dashboards on the ServiceNow platform providing managers and agents with real time data to gauge individual performance levels and task management efficiency.

How does this benefit agents working within ServiceNow?

Performance analytics in HRSD provides agents with critical insights into their workflow efficiency, and case handling capabilities, including compliance with Service Level Agreements (SLAs). This tool utilizes interactive dashboards on the ServiceNow platform, delivering detailed data in the form of reports, providing managers with important data to support and direct their teams effectively. By anticipating trends and monitoring performance, these analytics allow agents to stay one step ahead. By anticipating operational challenges and proactively managing resources, these analytics enable agents to enhance performance, drive continuous improvement, and boost overall operational efficiency and employee satisfaction.

Where are some features of Performance Analytics for HRSD?
  • KPIs and dashboard: Users can set and track goals and get real time insights into HR performance through specialized dashboards.
    • Agent Dashboard: Enables agents to monitor active cases and manage the backlog effectively.
    • Manager Dashboard: Provides managers with detailed information on how the team is performing.
    • Onboarding Executive Dashboard: Provides executives insights on how new employees are progressing through onboarding activities.
  • Real-time visibility: Use key performance indicators (KPIs), scorecards, drilldowns, and dashboards to improve employee experiences.
  • Forecasting: Predict trends and streamline the process for employees to independently handle service requests.
  • Text Analytics: Extract words and phrases from comments or surveys to better understand the needs of your employees.

Sources from ServiceNow Documentation:

 

Menu